Optimum Center Efficiency

Optimum Efficiency

Optimum VoIP enables you to take advantage of the business benefits of voice-over-IP (VoIP), using either a VoIP gateway or the built-in Agent Softphone. As a result, agents require no telephone lines, and there are no long distance fees between agents and the Optimum system, leading to a significant reduction in operational costs.

Optimum Remote Agent is entirely browser-based, enabling agents to log into the system from anywhere in the world, so long as they have an Internet connection.

VoIP

Remote Agent

Call Conferencing

Cloud API’s

Data Import