Inbound Contact Center
Optimum Inbound Call Center provides all the features you need to ensure that incoming calls are managed efficiently and effectively.
Optimum’s easy-to-use Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) technology ensures that customers connect with the correct representative the first time, generating higher customer satisfaction and loyalty by fulfilling your customers’ expectations of a seamless and consistent experience.
Our world-class service offers you all of the features of traditional premise-based call center systems, without up-front investments in hardware, software, telephone lines and technology personnel to manage them. Our hosted solution can be rapidly deployed and provides capacity that can be scaled up or down as needed.