Optimum Script Management
Optimum provides a flexible system for agent scripting that allows Administrators to easily define a series of questions and agent-entered responses that will help the agents work through a predictable, branching conversation that meets your service and sales expectations.
Additionally, all of the agent-entered information is associated with the call record and is available via the robust Optimum reporting application. Finally, for greater flexibility, the Optimum system allows you to use highly customized HTML-based agent scripts.
Dynamic Leads and Samples
Custom Call Dispositions
Flow Control Branching